Video Lighting Co. Policies Page
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Store Policies

Return/Replacement Policy/Returning an Item
At Video Lighting Co. Inc. our goal is to provide our customers with complete satisfaction. If for any reason you are unhappy with a purchase, you may return most products to us within 14 days after receiving your purchase for a full refund with no re-stocking fee minus actual shipping charges paid to the shipping company, which are not refundable. We strive to make our customers' return/exchange process hassle free as possible. As all returns must meet our guidelines, please review our return policy below carefully.

  • All returns must have an RMA number which may be obtained by calling customer service at (714)969-8600. Please include RMA in the return along with a copy of the original invoice. Returns received without an RMA number will be returned to the sender.
  • Returns must be made within 14 days of your purchase and must be received by us within 10 days of the RMA number issuance date.
  • Returned products must be in brand new condition and have all original manufacturers packaging, materials and accessories. Returns with obvious signs of use will not be accepted.
  • Securely package the product you wish to return within an outer box, do not write or place shipping labels or stickers on the manufacturer's packaging.

For the first 14 days of your purchase you may return the merchandise for a full money back refund, excluding any shipping charges as shipping charges are non-refundable, RMA number is required to return an item,and may be obtained by calling customer service at (714)969-8600. Paper and chroma key paint is non-returnable and non-refundable once opened.

Returned or exchanged products must be in brand-new, mint condition, and have all original manufacturers packaging, accessories, materials including instruction booklets, packing inserts, blank warranty cards, bonus items and items free with purchase.

Merchandise missing the original (UPC) Universal Product Code may not be returned. The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.

Securely package the product and include the RMA number and a copy of the original receipt.

Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. Returns must be shipped back with a tracking number using a trackable shipping method such as UPS or Federal Express that provides tracking and insurance as we are not responsible for damaged or lost packages.

Items that qualified for free shipping that are being returned will have the actual shipping charges deducted from refund or credit. The return shipping cost (the cost to send an item back to us) is non refundable.

Please allow up to 7 business days after we receive the package for your return/exchange/refund to be processed. An email confirmation will be sent to you once the return is processed.

Damaged/Missing Items upon delivery
Damaged in delivery: Upon delivery, please inspect the item thoroughly upon receipt to insure that it is in operable condition and that it's not damagged if you've found damage to the package or if merchandise is missing, please keep the original shipping carton. All damaged and damaged in transit claims must be reported by phone within 3 days of delivery. Otherwise the manufacturer or delivery company (ie. UPS, FedEx, USPS wil not replace broken items and will assume it was broken by customer after arrival and the customer will be responsible to cover replacement. So, please contact us immediately upon receipt so we can issue a damage claim with shipping carrier or locate your missing items. Please do not return the merchandise without going through these steps and contacting us first, as it may delay or void the replacement of the order or the issuance of a credit.

Missing items: All missing items claims must be reported by phone within 3 business days of delivery, contact us to report a missing item from your shipment.

Large items (extra large paper rolls etc.) shipped by truck (not UPS, FedEx or USPS): Upon delivery, please inspect the item to insure it's the correct model, in operable condition and that it's not damaged. Do not sign the delivery manifest until you have inspected the item. Once you sign for the item, you are accepting the product as is. If the merchandise is damaged, please make the notation on the delivery manifest, and have the person delivering the merchandise sign as well. Contact us by phone within 48 business hours to report the damage.

Warranty
Most products are covered by a 1, 2 or 3 year manufacturer's US warranty from the date of purchase. No Black market or Gray market product is sold. Warranty provides coverage for defects in manufacturing only, and expressly excludes coverage for normal use, excessive wear and tear and/or physical/accidental abuse, loss and theft. The warranty is valid only through the manufacturer and improper repair or warranty service performed by someone other than the manufacturer may void the warranty. Video Lighting Co. disclaims any liability for consequential or incidental damages, for breach of written or implied warranty of an item, including merchantability or fitness for a particular purpose. Our manufacturer's warranty provides specific legal rights, however, you may have additional rights, which vary from state to state. As some states do not allow the exclusion or limitation of incidental or consequential damages, the above limitation may not apply. Warranty is valid only in the U.S. For additional information on how to obtain warranty service, please contact us.

Bulbs Warranty
Glass light bulbs are guaranteed to work upon arrival and are not covered by any warranty beyond that as the manufacturers consider them expendables. Please make sure to inspect bulbs upon receiving them. If you receive a broken or defective light bulb you must notify us by phone within 3 days of receipt and a replacement will be sent to you. Do not disgard broken or defective bulbs as some delivery companies or manufacturers may require it back in exchange for replacements.

Sales Tax
For customers located in California we pay your sales tax for online orders. Phone orders and orders made for will call pickup are subject to added sales tax. All prices of taxable items include sales tax reimbursement computed to the nearest mil. The sales prices of products sold online include sales tax reimbursement computed to the nearest mil. We do not pay your sales tax if you are outside the state of California. For customers located outside California who interpret the sales tax law in their state to require that sales tax be paid, the customer will be responsible for paying their own sales tax direct to heir state. We do not have a presence or agent outside of Orange County California therefore most or all states may not not require sales tax be paid on purchases from our location.

Payment Methods
Credit Cards:Video Lighting Co. Inc. accepts VISA, MasterCard, American Express, Discover, PayPal, Bill Me Later and Google Checkout. Please provide the correct billing information for the card being used. Billing information includes name, address and phone number of the card owner as recorded by the bank or card issuer. If using a shipping address that is different then the billing address, please provide a phone number for the shipping address.
Checks / COD: We accept checks by mail. Sorry, we do not accept COD orders.


Order Verification
Some orders might be subject to our verification procedure before we can process it. For your protection from credit card fraud or identity theft, we may ask you to verify that you're the card owner or that the order and the ship-to information are valid. If your order requires verification, you will be notified by email within one business day.

Track Your Order
We input the email address on your order into the shipment and the shipping company automatically emails you a tracking number as soon as it's available (Note: it may take up to 24 hours to be updated online). Please make sure to check your spam, junk and deleted email for tracking numbers.

Canceling an Order
You can cancel your order provided it hasn't yet entered the shipping process. If the item has entered the shipping process, it cannot be canceled. However, you can return the item for a refund. Once shipped and in route, the order cannot be canceled. If the delivery is refused, the shipping and handling charges for both ways will be deducted from the credit, and at our discretion a restocking fee might also be deducted.

Backorder
We strive to keep most items in stock for immediate delivery (unless we specify that its available on Special Order basis only). In the event that an item is out of stock or for any other reason it's unable to be shipped, we will notify you usually within one business day. We will keep the order open unless told to cancel it. When the item is in stock, we will ship it out to you.

For international orders, due to high international shipping costs and taxes and duty fees, we cannot ship any partial order that includes backordered items. We will hold the order until all items on the order are in stock and available to ship. Contact us if you wish to cancel or change these items.

Delivery Requirements
A signature is required for most UPS shipments upon receipt. Someone must be at the address to receive the package and sign for it. Packages cannot be rerouted or picked up from UPS, FedEx or USPS. If you require additional help to receive your package, please contact us.

Privacy & Security
Video Lighting Co. Inc. Pledge: For over 8 years, we've served professionals as well as novices in the video fields. We offer the best combination of quality service and selection, knowledgeable staff, and competitive pricing. Video Lighting Co. Inc. respects our customers' privacy. To better protect your privacy, we provide this Privacy Policy detailing our online information practices and the choices you can make regarding the way your information is collected and used. This Privacy Policy applies to the Video Lighting Co. Inc. web site VideoLighting.com.
Video Lighting Co. Inc. will not:
- Sell, rent, or lease your personal information
- Keep your name on our mailing lists if you've requested to be removed
- Share your information with any trading partners unless you've requested information, products, or services that can be best handled by another company
Video Lighting Co. Inc. will:
- Treat your privacy very seriously and adhere to this Privacy Policy
- Promote this Privacy Policy internally so all employees abide by it
- Keep this Privacy Policy accurate

Secure Online Ordering System
Video Lighting Co. Inc. makes every effort to ensure that your online purchasing experience at is secure. We use state-of-the-art data encryption technology to protect against loss, misuse or alteration of your user information. Secure Socket Layers (SSLs) encrypts the information sent between your computer and our database, and is certified by VeriSign, an Internet leader in security transactions. In addition, we use Internet fraud screening to protect credit card transactions. To be sure you're browsing secure pages, check your Web browser's status bar (located at the bottom of the window) for the closed padlock icon. This icon appears in the latest versions of Internet Explorer and Netscape Navigator to tell you that you're viewing a secure Web page.

Children & Personally Identifiable Information
This Web site is designed for those 15 years of age and older. We will not knowingly collect information of any kind from anyone under the age of 13. If we become aware of a visitor under the age of 13 providing information on our site, we will terminate any accounts associated with that visitor and purge our databases of all information provided by that visitor.

Terms & Conditions
Purchaser, by placing an order, makes an offer to purchase pursuant to these terms and conditions, which offer, if accepted by Video Lighting Co. Inc., is accepted within the State of California, and purchaser consents to the jurisdiction of the courts of the courts of the State of California for the limited purpose of dispute arising between the parties resulting from this transaction and agrees that the laws of the State of California shall apply.

By opening or using a product purchased from Video Lighting Co. Inc. the purchaser agrees to be bound by the term and conditions of sale as set forth below. If you do not agree to the terms and conditions of sale, please ship the product back to Video Lighting Co. Inc. unopened within 5 days of receipt for a full refund (less shipping and handling charges).

Video Lighting Co. Inc. makes no warranty, either expressed or implied, of merchantability or fitness for any particular purpose, and none shall be implied by law. Final determination of suitability of any item sold for the use contemplated by purchaser is the sole responsibility of the purchaser, and Seller shall have no responsibility in connection with such determination.

Video Lighting Co. Inc. will not be responsible for any consequential or incidental damages resulting from the sale, non-delivery, use or improper function of any equipment purchased from us. The responsibility, if any is imposed, of Video Lighting Co. Inc. in regard to any item purchased shall be limited to the monetary value of the merchandise purchased.

Order Acceptance and Limitations
Order confirmation given to you through Video Lighting Co. Inc. does not guarantee our acceptance of your order, nor does it constitute confirmation of an offer to sell. Video Lighting Co. Inc. reserves the right to decline and cancel an order, or supply less than quantity ordered at any time.

At times, we may experience a shortage of certain items. At these times, we reserve the right to restrict the quantity of a particular item ordered. We will notify you if a situation like this occurs, In addition, Video Lighting Co. Inc. may, at its own discretion, limit quantities sold in each order or to each person or household.

Some items, marked as such, are intended solely for use by students, teachers, or faculty members at educational institutions. Upon order of these items, Video Lighting Co. Inc. may request verification of educational status (e.g. student ID).

We do not sell to those who intend to resell products offered through Video Lighting Co. Inc., including dealers, resellers, exporters, wholesalers, or customers. Video Lighting Co. Inc. reserves the right to decline or cancel an order at any time.

Typographical, Illustration and Price Errors
VideoLighting.com is intended to be a guide only. Some item illustrations are for display purposes only, may not be exact, and are not necessarily included in the purchase price. Video Lighting Co. Inc. is not responsible for typographical or pictorial errors, and specifications may change without notice.

All items offered for sale are subject to availability. Many items on our Web site or catalog site come from various sources. Video Lighting Co. Inc. is, therefore, bound to fluctuating currency exchange rates, making it necessary to occasionally increase prices. In addition, some domestic and overseas products may be discontinued without our prior knowledge. Should this apply to your order, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We make every effort to provide you with an error-free Web site. However, in the event there is a misprint, we reserve the right to correct copy or pricing to reflect the actual current status.

Copyright
The entire content included in this site, including but not limited to code, text, images and graphics is copyrighted as a collective work under the United States and other copyright laws and is the property of Video Lighting Co. Inc.. The collective work includes works that are licensed to of Video Lighting Co. Inc.. Copyright 2004, of Video Lighting Co. Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with of Video Lighting Co. Inc. or purchasing of Video Lighting Co. Inc. products. You may display subject to any expressly stated limitations or restrictions relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with of Video Lighting Co. Inc. or for the purchase of Video Lighting Co. Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by of Video Lighting Co. Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of Video Lighting Co. Inc., and VLC used in the site including VLC are trademarks or registered trademarks of Video Lighting Co. Inc.

Third-Party Links
In an attempt to provide increased value to our visitors, Video Lighting Co. Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Video Lighting Co. Inc., Video Lighting Co. Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Video Lighting Co. Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Video Lighting Co. Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well including if a specific link does not work.

©2001-2013 All rights reserved. Design, layout and content are copyrighted. No part of the contents of this  website may be reproduced or transmitted in any form or by any means without the written permission of the owner. Any infringement upon my copyrighted material or intellectual property will be prosecuted in both civil and criminal court to the fullest extent of the law. Although we do our best to maintain accurate pricing, we withhold the right to change pricing at any time without notice and are will not be held responsible for errors regarding this site. For issues relating to this site please contact SalesDV@VideoLighting.com




© 20013 Video Lighting, Co. Inc.
3419 Via Lido Suite 411
Newport Beach, CA 92663
(714) 969-8600

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